Policies
All Sales are Final
Once the chain is cut, all sales are final. Returns and/or exchanges are not accepted. If your jewelry feels too tight or too loose, please book a re-weld appointment. If too tight, we can add an extra jump ring, connector, or a clasp. If your jewelry feels too loose, we can adjust the chain length.*
Permanent, Not Indestructible
Our pieces are selected and designed as permanent, but they are not indestructible. Please handle with care. We do not offer free replacements, refunds, or discounts on lost or broken pieces. If your chain breaks, please take a photo of the broken chain and reach out for a re-weld appointment!
Weld Guarantee
We ensure the integrity of our weld during your appointment. However, if the weld does break, we will always fix it for free. If your jewelry comes off for any reason, keep the chain and reach out for a re-weld appointment.*
* Additional charges may apply
Removing Your Jewelry
If you need/want to remove your jewelry, snip the welded ring with nail clippers or scissors. We can add a clasp to previously purchased chain or re-weld it if you decide you want it back on.
The Nature of Sterling Silver
Sterling silver is prone to oxidation when exposed to chemicals, humidity, and even your PH levels. If your silver piece oxidizes, silver cleaner or silver cleaner wipes can help.
Caring for Permanent Jewelry
Clean jewelry regularly with warm water, a gentle soap, and a soft toothbrush. Pat dry. Use the jewelry polishing cloth received after purchase to polish and shine.